DELIVERY AND RETURNS POLICY
Next-day delivery when orders are is paid for before 1pm. ( not including palatalised orders any questions please feel free to contact us) Orders placed over the weekend are dispatched on Monday ( Except Bank Holiday’s ).
Please provide us with your mobile number so that your shipping information may be sent to you as soon as your purchase has been shipped.
We offer nominated day delivery, just let us know what weekday you want to receive your goods. We offer Saturday, AM and PM deliveries for additional fee. Please contact us if you wish to upgrade your shipping service. Please provide us with your mobile number so that the haulage company can call you before delivery.
Please contact us for offshore Scottish highlands and European shipping prices.
We have a 30 day returns policy
If there is a problem with your purchase please call us right away on 01427 611 717 Monday to Friday 9am to 5pm.
30 Days Peace of Mind Guarantee – If you are not happy with anything just
send the item back in its original re-sellable condition along with all
its packaging and we will refund your money excluding any postage costs.
If the postage was free for the item there will be a deduction of £10
from Refund. Please note buyer is responsible for return postage costs
regardless of the reason of the return. Any damage to the item must be
reported at the time of delivery to the driver, you may ask the driver
to wait while you open the box to confirm the item etc is ok (not
broken) it will only few seconds to check this. The shipping company do
not accept any damage claims made unless the damage is reported to the
driver at the time of delivery. We will not be able to issue refund or
get a replacement for you if the damage is not reported to the driver at
the time of delivery. Thank You for your co-operation in this matter.
If you did signed for the item as damaged:
Our address for returns is
US PRO TOOLBOXES,
UNIT 6, CORRINGHAM ROAD IND EST,
GAINSBOROUGH DN21 1QB
Please let us know when you have posted your return item and email us your
return tracking number , so we can confirm receipt more quickly.
Your product will be thoroughly tested for manufacturing defects, then we
will be able to offer you a repair or exchange at our discretion.
For Faulty Goods:
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.